Order Protection
Order Protection is an optional service that safeguards your purchase against loss, theft, or damage that occurs while your order is in transit. It has been added to your order by default for a small additional fee. You may remove it at any time before completing your purchase by unchecking the Order Protection box at checkout.
When Order Protection is included with your order, your shipment is covered from the moment it leaves our facility until it is delivered. If an eligible shipping issue occurs, we will work quickly to replace your items or issue a refund without requiring you to go through a lengthy carrier claims process.
What is covered
- Packages lost in transit
- Items damaged during shipping
- Confirmed stolen deliveries
What is not covered
- Incorrect or incomplete shipping addresses provided at checkout
- Carrier delays where the package is ultimately delivered
- Damage that occurs after successful delivery due to improper handling or storage
- Buyer's remorse, order changes, or dissatisfaction unrelated to shipping
- Print quality concerns unrelated to shipping, customer-supplied file issues, or customer-approved artwork
- Fraudulent, duplicate, or abusive claims
Claims must be submitted within 10 days of the carrier's marked delivery date, or within 10 days of the estimated delivery date for packages lost in transit. We may request supporting documentation, such as photos of damaged items or packaging, before approving a claim.
The Order Protection fee is calculated as a small percentage of your order subtotal and is displayed in your order summary during checkout. By leaving Order Protection selected and completing your purchase, you agree to these Terms & Conditions.